Responsible Gambling

Play safely,
stay within your limits

While enjoying masi, staying in control of yourself is the most important thing. On this page you will learn how to set a budget, what signs to watch out for, and where to get help.

For ages 21+ 24/7 live chat support Self-exclusion available SSL encryption

masi's commitment

Responsible gambling is not an extra rule — it is the core foundation of the masi platform.

Betting and playing casino games is normal entertainment, as long as it is done mindfully. masi believes every player should have full control over their time and money. We want everyone who comes to our platform to play in a safe and informed environment.

That is why masi offers deposit limits, self-exclusion, and account cooldown features. Full details of all these protection measures can be found in our terms and conditions. Our live chat and email support team is available 24 hours a day, 7 days a week for any questions you may have.

masi is an entertainment platform — not a source of income. Always keep this in mind when betting: there is always a chance of losing, and you should never bet money you cannot afford to lose.

"Playing at masi is not just about dreaming of winning — it means being honest about your budget and your time. We are here to make sure the game always stays within the bounds of enjoyment."

21+

Age limit is mandatory

You must be at least 21 years old to take part in casino and betting activities at masi. Age is verified when an account is opened, and accounts belonging to minors are closed immediately.

Tools to keep yourself in control

masi gives you several self-limit features that you can activate at any time from your account settings.

Deposit limit

Set a maximum deposit amount per day, week, or month. Once set, it takes effect immediately; increasing it requires a 24-hour waiting period.

Financial control

Session time limit

Set a limit on how long you play in one sitting. When the time is up, you will receive an automatic warning and the session will end if needed.

Time management

Loss limit

Set a maximum amount you can lose within a given period. Once the limit is reached, no further bets can be placed.

Risk reduction

Cooldown break

Temporarily close your account for a set number of days — from 24 hours up to 30 days. During this time you cannot log in or make deposits.

Temporary break

Self-exclusion

If you need a long-term break, activate self-exclusion. Once activated, the account cannot be reactivated before the set period ends.

Long-term protection

Reality check

Receive pop-up notifications at set intervals showing how long you have been playing and your total wins and losses.

Awareness reminder

Request self-exclusion

Fill in the details below and send them to the support team. Our team will process your request within 2 hours.

Recognise the warning signs

If any of the signs below appear in you, it means it is time to take a break from playing.

  • Placing more bets repeatedly to try to recover lost money — known as "chasing losses".
  • Using money meant for essentials or bill payments to place bets.
  • Hiding how much you play from family or friends, or lying about it.
  • Feeling restless, irritable, or anxious when not playing.
  • Prioritising playing over work, studies, or family responsibilities.
  • Repeatedly failing when trying to cut down the amount or time spent betting.
  • Taking out loans or borrowing money from others to place bets.
  • Finding no enjoyment or interest in anything other than playing.

These signs are common indicators of problem gambling. If they appear in you or someone close to you, it is important to take action right away.

Remember, asking for help is not a sign of weakness — it takes courage. The masi support team is always ready to assist in both Bengali and English.

Our FAQ page has answers to more common questions about responsible gambling. If you feel someone around you is uncomfortable with your playing, talk openly with your family — they are your first source of support.

  If even one of the above signs appears regularly, contact us immediately or seek help from a professional counsellor.

Tips for safe play

A few simple habits can help keep your playing healthy and controlled.

  • Set a fixed budget before you play and stick to it strictly.
  • Never place bets under the influence of alcohol or when under mental stress.
  • Set a time limit for each session and use an alarm.
  • Keep a regular record of your wins and losses so the real picture stays clear.
  • Rather than playing every day, plan to play on specific days of the week.
  • Do not think of betting as a source of income — it is a form of entertainment only.
  • Let a family member or trusted friend know that you play, and stay open about it.
  • Always take a break after a big loss — avoid the urge to play again straight away.

Where to get help

You do not have to handle it alone — you can get support from any of the following.

masi live chat

Our Bengali and English-speaking support team on 24/7 live chat will help with any responsible gambling request.

masi email support

You can send self-exclusion or limit requests by email. Our address is: [email protected] — you will get a quick response.

Family and close ones

Talk openly with a family member or trusted friend. Support from loved ones is the most effective way to ease mental stress.

Professional counsellor

Contact a mental health specialist or behavioural addiction counsellor. Both government and private services are available in Bangladesh.

To learn more about us and understand how masi is committed to protecting users, read our about page. We believe transparency and responsibility go hand in hand.

To learn how your personal information stays safe and how your data is handled during self-exclusion, see our privacy policy.

Protecting minors

We take strict measures to ensure no one under the age of 21 can access the masi platform.

Age verification is mandatory when opening an account at masi. If suspicious information is found on any account, it is suspended immediately and cannot be reactivated without additional identity verification.

If there are young children at home, activate parental controls on your device and keep your masi account password secure. Make children aware of online gambling and explain that it is for adults only.

Device protection: Use a screen lock and app lock on your phone or computer. Make sure minors cannot access your account.

Keep your password private: Never share your masi login details with younger members of your family.

Report any suspicion: If you think a minor has used your account, notify the support team immediately.

Common questions about responsible gambling

Here are answers to the questions that come up most often about responsible gambling.

Yes, your account balance remains safe even after self-exclusion is activated. You can withdraw your funds after the exclusion period ends or by verifying your identity through the support team. During self-exclusion, new deposits and placing bets are not possible.

Yes, a decision to lower your limit takes effect immediately. However, increasing a limit requires a waiting period (24 hours) to prevent decisions made in the heat of the moment.

A cooldown is a short-term break — typically from 24 hours to 30 days. Once the period ends, the account becomes active again automatically. Self-exclusion is longer-term — from 1 month to permanent — and cannot be reversed before the period ends. Self-exclusion is more effective for serious problems.

It cannot be done directly by a family member, as the account is personal. However, if a family member is concerned, they can contact the masi support team directly by email. Our team will review the situation and take the necessary steps.

Yes. You can keep a deposit limit, session time limit, loss limit, and reality check all active at the same time. Having multiple limits in place provides stronger protection.

Yes, gambling addiction (problem gambling) is a recognised mental health condition and can be treated. Cognitive Behavioural Therapy (CBT), group support, and medication where needed are all effective options. In Bangladesh, it is possible to seek advice from a mental health specialist and begin proper treatment with family support.