masi Privacy Policy

1. Opening Statement

masi is an online gaming and sports betting platform operated for Bangladeshi users. When you open an account, place bets, make deposits, or use any of our services, certain personal information is collected by us. This privacy policy clearly states what that information is, how it is used, and how you can exercise your rights.

This policy applies together with the Terms and Conditions. By using the site, you are considered to have agreed to every point of this policy.

masi treats the protection of user information as its highest priority. We believe you should have full control over your personal information. This policy was created with that goal in mind.

2. What Information We Collect

masi collects different types of information at different stages. The information is described below under three main categories.

2.1 Information Provided at Registration

The information you provide when creating an account is stored directly in our system.

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment method details — such as bKash, Nagad or Rocket number
• National ID or passport number (for identity verification)

2.2 Information Collected Automatically While Using the Site

When you visit the site, some information is collected automatically, which helps us improve the quality of our service.

• IP address and device type
• Browser information and operating system
• Time spent on the site and pages visited
• Cookie and session data
• Referrer URL (where you came from)

2.3 Transaction-Related Information

A record of every deposit, withdrawal and betting activity is kept in our system. This information is used to view account history and to resolve financial disputes.

3. Purpose of Data Use

masi uses your information only for specific, legitimate and proportionate purposes. Those purposes are clearly stated below.

4. Data Sharing Policy

masi never sells or rents your personal information to third parties for commercial purposes. However, in the limited situations below, certain information may be shared with specific parties.

4.1 Service Provider Partners

Payment processors, cloud hosting providers and technology service providers may access only the information necessary for their specific role. They are contractually bound to uphold masi's privacy standards.

4.2 Legal Obligations

If a government body or court requests information under applicable laws of Bangladesh, we are required to comply with that legal demand.

4.3 Business Transfer

If a merger or acquisition situation arises in the future, user information may form part of that process. Should such a change occur, we will notify you in advance.

5. Cookies and Tracking Technology

masi's website uses cookies. Cookies are small text files stored in your browser. They ensure the site functions correctly and help improve your experience.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Analytical Cookies: Collect information about how the site is used, which is used to improve the service.
• Preference Cookies: Used to remember your language, display settings and other preferences.

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the site.

6. Data Security Measures

masi has put in place several effective technical measures to keep your personal and financial information secure.

• Passwords are stored using a strong hashing algorithm
• Access to sensitive information is limited to authorised staff only
• Regular security audits and tests are conducted
• Automatic alerts are sent when a suspicious login is detected
• Server data is kept in encrypted backups

No system on the internet is 100% secure. However, masi is committed to following the highest level of precaution to protect your information from all possible risks.

7. Data Retention Period

masi does not keep your information indefinitely. Retention periods are determined according to the type of information.

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: Retained for a set period after account closure for financial regulation and dispute resolution purposes.
• Identity Verification Documents: Retained in accordance with applicable legal requirements.
• Logs and Technical Data: Generally retained for a short period and then deleted automatically.

After account closure, most personal information is securely deleted or anonymised after the specified period.

8. Your Rights

As a masi user, you have certain fundamental rights that you can exercise at any time.

8.1 Right to Access Your Information

You can find out what information masi holds about you. To make this request, contact us through the support channel.

8.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you can request a correction. General information can be changed directly from your account settings; for identity-related information, please contact the support team.

8.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fully fulfilled where legal obligations or ongoing disputes apply.

8.4 Right to Object to Data Processing

You may object to marketing communications or certain types of data processing. Marketing communications can be turned off from the notification settings in your account.

For more information about these rights or for guidance on Responsible Gaming, please contact our support team.

9. Protection of Minors

masi strictly prohibits anyone under the age of 21 from registering and participating in gaming and betting activities. An age verification process is carried out at registration, and suspicious accounts may be suspended for verification at any time.

We never knowingly collect information from anyone under the age of 21. If a minor has accidentally opened an account and this comes to our attention or is reported to us, that account and all associated information will be deleted immediately.

10. Changes to Policy

masi may revise this privacy policy as needed. If any significant changes are made, you will be notified via your registered email or mobile number and a new date will be shown at the top of the page.

If you continue to use the site after a revised policy is published, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

For any questions about this policy or masi's operations, you may find answers on our FAQ page or contact the support team directly.

11. Contact Us

If you have any questions or requests regarding this privacy policy, please contact us through the channels below. Our support team is available seven days a week, twenty-four hours a day, in both Bangla and English.